Alexander Arun

Co-founder & Director

Over 20 years of entrepreneurial journey in the Contact Center world. Have made almost all the mistakes one can think of in the process and also Made a lot of friends. Built some great relationships and partnerships. Continue to strive to make technology work to solve real-life problems. Passionate about the ever-evolving CX space.

Starting as an architect in Fortune 500 Insight Enterprises likely brought a unique perspective to the contact center world. It helped me leverage their design and spatial planning skills to reimagine physical contact center layouts for improved efficiency and employee comfort. This innovative approach helped me set myself apart from more traditional players in the industry.

My entrepreneurial journey led me to establish Xsynergistics LLC & FlexiContact, both renowned consulting companies operating in Cisco and Genesys domains respectively.In parallel,I co-founded ContactWise, a SaaS company committed to revolutionizing the industry through state-of-the-art solutions.

I am a lifelong learner, staying informed about the latest trends and technologies in the contact center space and seeking opportunities to expand my knowledge.

Lakshmikanth Balasundaram

Chief Technology Officer

With over two decades of unwavering dedication to the Contact Center domain, I am a seasoned professional known for my expertise in designing, delivering, and maintaining cutting-edge solutions. My journey began as a Service Delivery Manager at Avaya, where I played a pivotal role in expanding the company's presence across the APAC region, contributing significantly to its success in India.

My passion for innovation and entrepreneurship led me to establish FlexiContact, a renowned consulting company, where I have leveraged my extensive industry knowledge to guide businesses towards Contact Center excellence. In parallel, I co-founded ContactWise, a SaaS company committed to revolutionizing the industry through state-of-the-art solutions.

Throughout my career, I have been at the forefront of technology, collaborating with industry giants such as Genesys, Avaya, Cisco, Amazon, and Twilio. My ability to navigate and integrate these diverse platforms has empowered organizations to enhance customer experiences, streamline operations, and achieve sustainable growth.

As a visionary leader and industry luminary, I continue to shape the Contact Center landscape, driving innovation, and providing strategic insights that propel businesses to new heights. With a proven track record of success and an unyielding commitment to excellence, I am dedicated to delivering solutions that define the future of customer engagement.